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Help! Everyone can see my new website except me! I still see my old site!

November 15, 2022 Gabriel Website Design, WordPress, Hosting, Domain names

This happens more often that you’d think.

Your new website launched and everyone can see it, except you! WTF is going on?

Your office network may be configured to point your domain name to a specific IP address. When that happens, anyone on your local network will always see the old website while people who are not on your network will see the new website.

There’s an easy way to test this!

With your smart phone connected to your office’s WiFi network, access your website. If you’re seeing the old website, turn off your phone’s WiFi connection and try again. If you see the new website without WiFi, that indicates that your office network configuration is causing the problem!

So, how do we fix it?

This is usually a job for your IT person. They may need to change your router settings or administer your local network configuration to allow your domain name to resolve to the new server’s IP address. When that’s done, the problem should be fixed!

523 N Higgins Ave, Missoula
Chandra Brown a month ago
The decision to invest in a new, professionally-constructed website was not a casual one for my small company. The Gecko team was supportive and enthusiastic from our first interaction and throughout the duration of the project. They demonstrated the value of working with talented, committed designers to create a functional, beautiful new online home for our work. I am grateful, and recommend Gecko without reservation.
Robyn Windham 3 months ago
Gecko recently launched a new website for my organization (Headwaters Foundation) and they knocked it out of the park! They were receptive to our wants and needs and very responsive throughout the process. We enjoyed working with their team; they really have begun to feel like my 'communications coworkers down the hall.' I am looking forward to working with them on more projects.
D'Shane Barnett 4 months ago
Gecko was selected through a competitive process to assist Missoula Public Health in our modernization and brand redesign campaign. Their staff have been immensely helpful. They've helped guide our process toward results that are stellar. We presented our updated branding to our board and they loved it--comments were "two thumbs way up", "this is exactly what we needed", and "love it!" We will definitely look forward to working with them in the future.
ITdept MRFD 4 months ago
Gecko Designs quickly identified and efficiently fixed a problem we were having with our website AND pointed out some other items that needed attention. Very professional and congenial. I highly recommend them.
Markki Johnston a year ago
We worked with Gecko Designs to completely revamp our website for Northern Rockies Orthopaedics. It took us over 2 years to get everything how we wanted it and all ideas for our physicians incorporated. Grace and the team at Gecko were so accommodating and patient with us. Highly recommend using them for all web design needs!