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Help! Everyone can see my new website except me! I still see my old site!

November 15, 2022 Gabriel Website Design, WordPress, Hosting, Domain names

This happens more often that you’d think.

Your new website launched and everyone can see it, except you! WTF is going on?

Your office network may be configured to point your domain name to a specific IP address. When that happens, anyone on your local network will always see the old website while people who are not on your network will see the new website.

There’s an easy way to test this!

With your smart phone connected to your office’s WiFi network, access your website. If you’re seeing the old website, turn off your phone’s WiFi connection and try again. If you see the new website without WiFi, that indicates that your office network configuration is causing the problem!

So, how do we fix it?

This is usually a job for your IT person. They may need to change your router settings or administer your local network configuration to allow your domain name to resolve to the new server’s IP address. When that’s done, the problem should be fixed!

523 N Higgins Ave, Missoula
Michael Sweet a month ago
The Converge Foundation team really enjoyed working with Gecko Designs. It was our first foray into a professional website, and we had lots of ideas and much to consider. The folks at Gecko guided us through the process and we ended with a product that not only met our needs but was visually pleasing and easy to navigate. Our foundation works with a wide array of persons with varying abilities, so it was important for our foundation to have a website that was accessible. Gecko had the tools and background to support that objective.
Jessica Zephyrs a month ago
Gecko took over a very complicated project when another agency wasn't able to finish, and we are very pleased with the partnership. The team is knowledgeable, efficient, excellent communicators, and adept problem solvers. So happy to be working with them.
Colleen Gallagher a month ago
After experiencing severe email deliverability issues for weeks, which is a huge problem for a small business, Gecko Designs was able to jump in and immediately uncover what was wrong and resolve the problems. They were extremely professional and helpful and I'm very grateful they got us up and running smoothly again.
Mackenzie Cole a month ago
We've worked with Gecko for nearly a decade. They've delivered two complicated sites for us and are always quick to help when we have a request or bump into an issue. They're great to work with, responsive, and solution oriented!
Katy Doss 2 months ago
We found Gecko Designs when we were in a huge bind with another website developer. Gecko jumped in and handled a huge technical project for our agency, and was a true pleasure to work with. We appreciated the thoughtfulness they brought to the project, and look forward to working with them again!