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Help! Everyone can see my new website except me! I still see my old site!

November 15, 2022 Gabriel Website Design, WordPress, Hosting, Domain names

This happens more often that you’d think.

Your new website launched and everyone can see it, except you! WTF is going on?

Your office network may be configured to point your domain name to a specific IP address. When that happens, anyone on your local network will always see the old website while people who are not on your network will see the new website.

There’s an easy way to test this!

With your smart phone connected to your office’s WiFi network, access your website. If you’re seeing the old website, turn off your phone’s WiFi connection and try again. If you see the new website without WiFi, that indicates that your office network configuration is causing the problem!

So, how do we fix it?

This is usually a job for your IT person. They may need to change your router settings or administer your local network configuration to allow your domain name to resolve to the new server’s IP address. When that’s done, the problem should be fixed!

523 N Higgins Ave, Missoula
4.9
5
Jessica Holdren 2 months ago
Gecko Designs did an amazing job creating our new logo. When the initial concepts didn’t quite match our vision, they went above and beyond to provide fresh ideas until we found the perfect fit. Their creativity, patience, and professionalism made the process seamless. Highly recommend!
5
Jennifer Waltz 3 weeks ago
I asked Gecko for help with an old black & white photo of a family member. The photo is important to our family but had some significant flaws. Gecko corrected the photo in exactly the way we requested, and even offered a couple of versions for us to consider. They were quick and responsive, and the work was excellent.
5
Rachel Yeager 2 weeks ago
Gecko Designs has been so wonderful creating and launching our company website. Maggie has been so helpful walking us through all the processes, listening to our concerns, and maintaining a superior level of communication and responsiveness!
5
Ryan Morton 7 months ago
We engaged with Gecko Designs for logo/branding and a static website. Their process was smooth, predictable, and yielded the results we wanted. We would highly recommend Gecko Designs and look forward to working with them again!
5
Eric Rasmusson 8 months ago
I have worked with other website designers who did not listen to my concerns nor take the time to explain to me what the process entailed and the mutual goals we were trying to accomplish with my firm website. Also, after the website went live they returned my calls and answered my emails - wow that did not happen with other companies before. Nor was i shuffled off to multiple minions whom i needed to educate again and again about the services my law firm provides. Our main contact Maggie M. has remained our main contact and she has been great to work with - very patient with a guy who started practicing law when faxes were the cutting edge of technology. Finally. Gecko provided onsite training which will help us manage many things on our own without the need to incur additional fees in the future. i highly recommend this organization.